Online reviews are incredibly important to hoteliers. The impact of both positive and negative reviews and their volume can make or break a hotel’s reputation with its customers. For example, Read More
Hotel Guest Satisfaction : Industry insights and Key takeaways
When it comes to hotel guest satisfaction, loyalty programs are coming out on top with those signed up to a hotel loyalty program more satisfied than those who are not. Read More
How to enhance your Hotel without telling lies ?
How to enhance your hotel without telling lies? This time I have thought to write a post regarding the strategy to use not to damage your Reputation Online. Since the Read More
Choose your Words carefully : Guest reviews
Choose your Words carefully : how difficult and potentially harmful the Guest Reviews are… Recently I took part in a very interesting seminar regarding a thorny argument for the Hoteliers Read More
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