Let me introduce myself: I have extensive experience as a virtual assistant, specializing in hospitality, social networking, commercial and healthcare customer care.
Professional experience:
Since 2003, my professional experience began in the hotel industry, consistently working in front and back office roles.
I have learned to handle welcoming guests, maintaining composure, and managing requests—whether in person, via email, or over the phone.
I currently work as a virtual assistant for non-hotel backoffice, AI evaluator and customer care specialist; expertise in social media management, translations and CRM.
I have experience managing online sales channels, promotions, reservations and digital branding for non-hotel properties.
I collaborate with Italian and international clients, using tools such as Bitrix24, Slack, Shopify, Podio and booking portals.
My clients are owners of holiday homes, vacation rentals, country houses, agritourism properties, and bed-and-breakfasts, whether privately or professionally managed.
My daily languages are English (B2) and German (C1) for the commercial and legal sectors.
I am proficient in Office, social media, CMS (WordPress, Blogger), SEO, CRM, and booking engines.
Basic image and graphic editing skills.
Blogger, author of books dedicated to the world of Room Division.
Education and certifications:
High school diploma in classical studies, B2 certificate in English, Zertifikat Deutsch, courses in Revenue Management and Web Marketing.
Certificates of German-Italian bilingualism, training in customer experience and hotel hospitality.
Hospitality Travel and Tourism is a project conceived and created almost by chance, with the idea of sharing some of my ideas, experiences, and interests.
Over time, many other bloggers have contributed in Italian or English and I have released some publications and interviews on various magazines.
The work in Hotel was not by chance but a way to work with foreign languages… the role was well suited to manage both the reception and the commercial area.
The training through specific courses, seminars, webinars, participation in tourism fairs in Italy or abroad has been for sure so informative and useful.
I collaborate either remotely or onsite, offering some services in particular.
Regular collaborations as a proofreader or small translations from English or German into Italian (commercial, hospitality or catering sectors).
I held training events in the two-year period before Covid:
- 2017-19 for the course of Hotel receptionist on behalf of the ANPA school in Florence
- 2017 seminars in the Customer experience on behalf of the Chamber of Commerce in Viterbo addressed to tourism operators.
I have released some books dedicated to the world of Room Division and Revenue management, available on Amazon store (only in Italian).
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