My professional career, CEO & Founder of Hospitality Travel and Tourism News.

Here I am : Luisa Rellini

Classical studies and then … my work experience has started in the Hotel industry not immedietely but developed since 2003, always in Front/ back office, increasing in course of time skills and competences.

My main motivation was and still is the use of foreign languages (English and German but also a little bit French) and the international environment where having the freedom to express myself with my ideas and to compare with other worlds and cultures.

Since 2013 I work as Tourism consultant on behalf of hotels and other kind of accommodation facilities, offering my assistance in everything regarding the online distribution, correspondence, reservations, attention to pricing and historical data but also customer service. The daily use of Social networks and other platforms supports me in the business communication plan.

My hotel experience as employee has been various, working in mountain hotel, camping in the city, reservation center of chain hotel, Hotel-Resort of chain hotel, city hotel … I have discovered in course of time many situations always pretty useful and formative.

Since 2017 I periodically started to offer my experiences in seminars info-training both for future Hotel receptionists and for professionals searching for a comparison with their knowledge and skills.

I continue participating in events and tourism fairs in Italy and abroad to keep myself updated and to compare myself with other professionals of the Tourism industry.

This blog, Hospitality Travel and Tourism, has been developed from 2012 as travel diary in which to share personal ideas and opinions.

Over time, many bloggers have contributed in Italian or English.

I know in advance how much I still have to learn but I think it’s worth it anyway!

I have always thought that every structure is special for something and that the service quality can be offered in any type of accommodation.

Understanding our client’s needs and overcoming their expectations should be our best daily challenge