SERVICES

From front and back office roles to the present day, I have been working as a Backoffice Assistant for extra-hotel facilities or commercial companies in Italy or abroad.

How can I help you manage your back-office?

Extra-hotel facilities

My offer is aimed at non-hotel accommodations, including holiday homes and country houses, agritourism properties, and private or professional bed-and-breakfasts.

Online Travel agencies – OTAs

Selection of the most suitable sales channels for your property—whether it is a house, farmhouse, B&B, or agritourism establishment—starting from 4 rooms.

Ads Creation and Update

Opening contracts on your behalf; creating listings with detailed technical info, images, descriptions, rates, etc.

Creation of Rate plans and Promos

We analyze your competitors and creation with you of a rate schedule—broken down by season or year— surcharge for extra guests and other surcharges based on the services you offer.

Creation of Cancellation policies

For each rate plan, we can change the applicable cancellation policy—from flexible to non-refundable, etc.

Customer Care specialist

Managing your guests before and during their stay via email, WhatsApp, OTAs, and social media.

I support you as a social media team member, including creating posts, stories, and Reels, as well as managing communications via email, social media, and WhatsApp.

Remote or hybrid work

Periodic on-site presence on demand (in Tuscany or other region); daily communication via WhatsApp, email, or phone.

Blog management

Do you keep your descriptions and information up to date and well-organized by season? I can assist you with content management in Italian, English, or German. Hungarian is available upon request.

I cooperated as an instructor for a hotel receptionist course designed for aspiring receptionists interested in learning about the hotel industry and the associated front- and back-office duties.

What Tools do I use?

I know how to work with Booking engines, Channel managers or CRMs.

I can use RMS tools to track daily pick-up and update the GDS with rates and conditions.

But what if you run a non-hotel accommodation property?

Non-hotel accommodations with fewer than 10 rooms tend not to use these tools, so I work directly with OTAs and dedicated apps.

I am proficient in WordPress, so I can update content and pages as needed.

GET IN TOUCH