Online reviews are incredibly important to hoteliers. The impact of both positive and negative reviews and their volume can make or break a hotel’s reputation with its customers. For example, 62% of customers think that seeing a hotel’s response to online reviews influence them in a positive way to book […]
Hospitality News
20 posts
Rooftop hotels with incredible views – There is something incredibly calming about enjoying a meal or a drink with a panoramic view of an entire city. This infographic Top Grade Roofing takes you through some of the best rooftop terraces all around the world so if you’re ever in any […]
Airbnb Hosting Guide Infographic Since its release to the wider public in 2009, Airbnb has gone from strength to strength and it has turned the hotel industry on its head. The Airbnb platform allows users to experience a genuine and authentic living experience in a location of choice in destinations […]
When it comes to hotel guest satisfaction, loyalty programs are coming out on top with those signed up to a hotel loyalty program more satisfied than those who are not. Interestingly, two out of three Baby Boomers are signed up to a loyalty program, compared to one in two Millennials […]
If you are in the Hotel Industry online reviews are a big part of your business. Hotels need to watch carefully as the positive and negative reviews are made online by customers. In 2016, if someone is booking a hotel, more times than not, they check if the reviews has […]
I recently read an article really interesting and I‘ve thought : Have you ever really considered what you can and can not do during a job interview to be assessed positively? Then read a little bit here and you’ll understand why sometimes your interviews were not perfect as you expected […]
This time I’d like to tell something about my recent job experience in Hotel in Germany and I have chosen to write in English to let understand and read everyone… I had an incredible chance to see and value the working system in Germany, in Munich, one of the bigger […]
The service quality in the Hotel world – I’ve begun to write this text regarding the Pros and Cons of the Job in the Hospitality Industry and I think this Section is important for what I think about the good life of an hotel… What do you consider important for […]
How to enhance your hotel without telling lies? This time I have thought to write a post regarding the strategy to use not to damage your Reputation Online. Since the most of us use usually Internet to look for infos, new hotels, plan a spectacular journey, a trip or a […]
If the Customer Relationship Management is defined as the widespread strategy with which you manage the relationship between the Company and people , customers and potential buyers, a strategy aimed at acquiring, loyalty, increase customer relations, then we should consider the Social Media among the new CRM-tools…or not ??CRM is […]
This time I would like to treat an item maybe a little bit thorny….how important is the motivation of your Staff… After working for a long time at the Front Office Department I have seen and observed the many people collaborating with me…and I can tell that the most of […]
THE NEXT GOAL –> TO PUT THE TOURISM AT THE HEART OF THE COUNTRY’S ECONOMIC POLICY The tourism sector seems to be a turning point. “The government is working on a recovery plan for tourism that identifies the strategic assets necessary to put tourism at the heart of the country’s […]