The service quality in the Hotel world – I’ve begun to write this text regarding the Pros and Cons of the Job in the Hospitality Industry and I think this Section is important for what I think about the good life of an hotel…
What do you consider important for a good Hotel management ? How important is the service quality you will provide to your guests ?
– Understanding and knowledge of the customer,
What constitutes the product Hotel is the set of services sold to the customer, the product for which the customer has chosen us instead of another hotel.
The main objective of the Hotel will be to provide a product and set of services that differentiates it from the other competitors and that will lead to influence the customer to choose us …
Action needs to concentrate on the quality of the service, on the choice of the details (almost always more observed by the women than the men), efficiency of the staff of every department with possibly a strong ability at problem solving.
Whenever I think of the quality provided by an hotel I can think of how different the product offered in most of the hotels in Germany is where even if you choose a simple pension, you anyway will find courtesy and helpfulness of the staff normally at least bilingual, a tidy clean and well furnished room, excellent as well various and fresh breakfast buffet …
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