My skills : Hotel experience always made in Front/ Back office transformed over time into hospitality and web consulting.
How can I help you and who is my target :
- Who I am: Pluriennal experience as a reception and cashier secretary who has expanded the initial knowledge over time.
- What I do: commercial, web and administrative consultancy and training
- How I act: we start from written and / or telephone communication (or even via whatsapp / social media) to get to know each other and understand each other on mutual needs and expectations
- How I differentiate myself from competitors: I turn to hotels or and extra-hotel facilities of medium and small-size or web agencies searching for support
- In cooperation with : agency for GDS distribution and agency providing a Guest Experience Manager useful to automate the reception and concierge services.
In which languages can I support you:
- Italian native speaker
- English (First Certificate in English)
- German (ZDaF, Certificate of Bilingualism B2 issued by the Autonome Provinz Bozen)
- French: level B1
What I offer:
BOOKING AREA – Commercial Development and GDS-distribution
- Online distribution analysis and optimization
- Opening of online contracts, creation of advertisements with text and images, periodical updates
- Suggestions related to the chosen sales strategy, photo-shooting etc
- Booking and follow-up
- Management of correspondence with customers by email, Social media or whatsapp
- Online update of occupancy and rates
- Calendar synchronization
- Tips to optimize your sales strategy
- Competitors analysis and market positioning
- Tips related to the digital tools in use, how to improve, what to implement according to your budget
- GDS- Distribution
MARKETING & COMMUNICATION AREA
Section dedicated to Social networking and communication via online channels, thanks to training courses and periodic seminars in tourist Web marketing.
- Social networking
- Blogging : writing articles for your company blog, optimizing in SEO
- Link building (guest post, sponsored content, image link building, editorial links, social sharing)
Since 2017 I periodically carry out training courses for future Hotel receptionists.
For more information, don’t hesitate to send me a message.