MY SKILLS

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MY SKILLS

Cosa offro

My skills : Hotel experience always made in Front/ Back office transformed over time into hospitality and web consulting.

How can I help you and who is my target :

  • Who I am: Pluriennal experience as a reception and cashier secretary who has expanded the initial knowledge over time.
  • What I do: commercial, web and administrative consultancy and training
  • How I act: we start from written and / or telephone communication (or even via whatsapp / social media) to get to know each other and understand each other on mutual needs and expectations
  • How I differentiate myself from competitors: I turn to hotels or and extra-hotel facilities of medium and small-size or web agencies searching for support
  • In cooperation with : agency for GDS distribution and agency providing a Guest Experience Manager useful to automate the reception and concierge services.

In which languages can I support you:

  • Italian native speaker
  • English (First Certificate in English)
  • German (ZDaF, Certificate of Bilingualism B2 issued by the Autonome Provinz Bozen)
  • French: level B1

What I offer:

BOOKING AREA – Commercial Development and GDS-distribution

  • Online distribution analysis and optimization
  • Opening of online contracts, creation of advertisements with text and images, periodical updates
  • Suggestions related to the chosen sales strategy, photo-shooting etc
  • Booking and follow-up
  • Management of correspondence with customers by email, Social media or whatsapp
  • Online update of occupancy and rates
  • Calendar synchronization
  • Tips to optimize your sales strategy
  • Competitors analysis and market positioning
  • Tips related to the digital tools in use, how to improve, what to implement according to your budget
  • GDS- Distribution

MARKETING & COMMUNICATION AREA

Section dedicated to Social networking and communication via online channels, thanks to training courses and periodic seminars in tourist Web marketing.

  • Social networking
  • Blogging : writing articles for your company blog, optimizing in SEO
  • Link building (guest post, sponsored content, image link building, editorial links, social sharing)

TRAINING

Since 2017 I periodically carry out training courses for future Hotel receptionists.


For more information, don’t hesitate to send me a message.

Hospitality Travel and Tourism