My name is Luisa, I was born in Cagliari (IT) where I studied at the Liceo classico. After the high school, I attended the Faculty of Law but my interest in foreign Languages led me to abandon that initial path for something more satisfying for me.
I started working in hotel because I wanted to work with the foreign Languages and the tourism industry represented a good chance.
In Tuscany since 2003, I learned in course of time how much the professional life is full of unexpected situations but also new opportunities.
Training through specific courses (in Revenue management, Web marketing, SEO and Social media), seminars, conferences, reading books has certainly open up my initial view.
My work experience did not start immediately in the Hotel Industry but developed in course of time, always in Front/ Back office.
The role in Front / Back Office was perfect to manage either the customer service or the commercial and administrative field.
Between 2003 and 2013 I worked in various types of hotel facilities, from a mountain hotel to camping in the city, from the reservation center of hotel chain to hotel-resort of a hotel chain, up to working annually in city hotels … many situations both formative than demanding.
From 2013 I work as a freelance consultant on behalf of accommodation, offering them my assistance in everything regarding the online distribution, reservations and correspondence with customers, suggestions related to the sales strategy and creation of historical data, digital branding. From 2020 we manage in partnership the GDS distribution of Business hotels.
I periodically collaborate as Tutor for the Hotel receptionist course with the ANPA hotel training school.
I have open this Blog in 2012 with the aim of creating a Travel diary in which to share personal ideas and opinions on the many case histories you can daily live in Hotel.
Over time, many other bloggers have contributed in Italian or English and I have released some publications and interviews on various magazines.
I know in advance how much I still have to learn but I think it’s worth it anyway!
I have always thought that every structure is special for something and that the service quality can be offered in any type of accommodation.