My name is Luisa, I was born in Cagliari (IT) where I got the Classical high school diploma. After the high school, I attended the Faculty of Law but my interest in foreign Languages made me choose a different professional path, more satisfying for me.
I live nearby Florence since 2003, working in various types of hotel facilities, from a mountain hotel to camping in the city, from the reservation center of hotel chain to hotel-resort of a hotel chain, up to working annually in city hotels.
My work experience did not start immediately in the Hotel Industry but developed over time, always in Front/ Back office. The role was perfect to manage either the customer service or the commercial and administrative field.
The training through specific courses (in revenue management, web marketing, SEO and social networks), seminars, conferences, participation in tourism fairs and reading books broadened my first view.
From 2013 I work as a Hospitality and Web Consultant on behalf of accommodations or web agencies, offering them my assistance in everything regarding the online distribution, GDS Travel, reservations and correspondence with customers, suggestions related to the sales strategy and creation of historical data, digital branding and blogging.
From 2017 to 2019 I have been working as Teacher for the Hotel receptionist course on behalf of the ANPA – hotel training school.
Since January 2021 I’ve started a new collaboration as a Business Development Partner on behalf of MyStay, a great and useful Guest Experience Manager.
I have open this Blog in 2012 with the aim of creating a Travel diary where to share personal ideas and opinions on the many case histories you can daily live in Hotel.
Over time, many other bloggers have contributed in Italian or English and I have released some publications and interviews on various magazines.
I have always thought that every structure is special for something and that the service quality can be offered in any type of accommodation.