My name is Luisa, I was born in Cagliari (IT) where I got the Classical high school diploma.
After the high school, I attended the Faculty of Law but my interest in foreign Languages made me choose a different professional path, more satisfying for me.
I live nearby Florence since 2003, working in various types of hotel facilities, from a mountain hotel to camping in the city, from the reservation center of hotel chain to hotel-resort of a hotel chain, up to working annually in city hotels.
My work experience has developed over time, always in Front/ Back office. The role was perfect to manage both the customer service or the commercial and administrative field.
The training through specific courses (in revenue management, web marketing, SEO and social networks), seminars, conferences, participation in tourism fairs and reading books broadened my first view.
From 2013 I work as Virtual Office assistant in the field Hospitality and Web on behalf of accommodations or web agencies, offering them my assistance in everything regarding the online distribution, reservations, correspondence with customers, but also digital branding, Social networking and blogging.
Since 2021 Consultant for hotel facilities regarding distribution on GDS channels aimed at the corporate market and marketing of a concierge App (in partnership).
- In the period 2017-2019 I have been cooperating as Tutor for the course of Hotel receptionist on behalf of the ANPA – hotel training school.
- Since 2021 I have been cooperating with the hospitality association AIRA Online regarding site and content management as well as training for students of hotel schools (hospitality, revenue management pills).
My main collaborations carried out over time
I have open this Blog in 2012 with the idea of creating a Travel diary where to share personal ideas and opinions on the many case histories you can daily live in Hotel but also on the customer experience and how to manage the staff.
Over time, many other bloggers have contributed in Italian or English and I have released some publications and interviews on various magazines.
I have always thought that every structure is special for something and that the service quality can be offered in any type of accommodation.