My name is Luisa, I was born in Cagliari (IT) where I got the Classical high school diploma.

After the high school, I attended the Faculty of Law but my interest in foreign Languages made me choose a different professional path, more satisfying for me.

I live nearby Florence since 2003, where I worked as Hotel receptionist in various types of hotel facilities.

My work experience has developed over time, always in Front/ Back office. The role has been perfect to manage both the front desk service or the commercial and administrative field.

The training through specific courses (in revenue management, web marketing, SEO and social networks), seminars, conferences, participation in tourism fairs and reading books open my mind.

From 2013 I work as Virtual Office assistant in the field Hospitality and Web on behalf of accommodations or web agencies, offering them my assistance in everything regarding the online distribution, reservations, correspondence with customers, but also digital branding, Social networking and blogging.

  • In the period 2017-2019 I have been cooperating as Tutor for the course of Hotel receptionist on behalf of the ANPA – hotel training school.

My main collaborations carried out over time

I have open this Blog in 2012 with the idea of creating a Travel diary where to share personal ideas and opinions on the many case histories you can daily live in Hotel but also on the customer experience and how to manage the staff.

Over time, many other bloggers have contributed in Italian or English and I have released some publications and interviews on various magazines.

I have always thought that every structure is special for something and that the service quality can be offered in any type of accommodation.

Luisa Rellini avatar
Hospitality Travel and Tourism